Skip to main content

IT Support Engineer Roadmap

 

1️⃣ Foundations (Must-Have Basics)

Goal: Be job-ready for L1 / Helpdesk roles

🔹 Operating Systems

Windows 10 / 11 (deep hands-on)

Basic Linux (Ubuntu, CentOS)

File system, permissions, services

🔹 Hardware & Devices

PC/laptop components

Printers, scanners, peripherals

BIOS/UEFI, boot issues

🔹 Networking Basics

IP address, DNS, DHCP

LAN, WAN, Wi-Fi

Ping, tracert, ipconfig

🔹 Core Skills

Ticket handling & documentation

Customer communication

SLA, priority, escalation matrix

📌 Outcome: You can solve 60–70% common user issues independently.


2️⃣ L1 / L2 Support Skills (Real Corporate Work)

Goal: Handle enterprise environments

🔹 Windows Server & Identity

Active Directory (Users, Groups, GPO)

Password reset, account lockout

File & folder permissions

🔹 Email & Collaboration

Outlook troubleshooting

Mailbox issues

Basic Exchange / Microsoft 365 admin tasks

🔹 Software Support

MS Office issues

VPN clients

Antivirus / endpoint protection

🔹 Remote Support

AnyDesk, TeamViewer, RDP

Secure access practices

📌 Outcome: You’re solid for L2 Desktop / IT Support Engineer roles.


3️⃣ Networking & Infrastructure (Growth Phase)

Goal: Move beyond “only desktop support”

🔹 Advanced Networking

VLANs, Subnetting

Firewall basics

VPN concepts (Site-to-Site, Client VPN)

🔹 Servers & Storage

File servers

Backup & restore

RAID basics

🔹 Virtualization

VirtualBox / VMware

VM snapshots, resource allocation

📌 Outcome: You start supporting infra teams, not just users.


4️⃣ Automation & Scripting (Career Booster)

Goal: Stand out from 80% of support engineers

🔹 PowerShell (Very Important)

User creation

Password reset scripts

System health checks

🔹 Basic Python (Optional but powerful)

Log analysis

Automation scripts

📌 Outcome: Faster work, higher visibility, promotion-ready.


5️⃣ Cloud & Modern IT (Future-Proof)

Goal: Be relevant for the next 10 years

🔹 Cloud Basics

Cloud concepts (IaaS, PaaS, SaaS)

User & access management

🔹 Endpoint Management

Intune / MDM basics

Patch management

🔹 Security Awareness

MFA

Phishing analysis

Endpoint security basics

📌 Outcome: You transition from “support” to IT Operations / Cloud Support.


6️⃣ Certifications (Optional but Valuable)

Choose based on your level:

Beginner:

CompTIA ITF+

Intermediate:

CompTIA A+

Microsoft Fundamentals

Advanced:

ITIL

Cloud fundamentals (AWS / Azure / GCP)


🎯 Career Path After IT Support

Desktop Engineer

System Administrator

Cloud Support Engineer

IT Operations Engineer

DevOps (with automation + cloud)

💡 Honest Advice (Coach Mode)

Don’t stay only in password resets for years

Start PowerShell + networking early

Build home lab (VMs, AD, DNS)

Document everything → this gets promotions




Labels:
Location: Pune, Maharashtra, India

Comments

Post a Comment

Popular posts from this blog

Add, remove, search an item in listview in C#

Below is the C# code which will help you to add, remove and search operations on listview control in C#. Below is the design view of the project: Below is the source code of the project: using System; using System.Collections.Generic; using System.ComponentModel; using System.Data; using System.Drawing; using System.Linq; using System.Text; using System.Threading.Tasks; using System.Windows.Forms; namespace Treeview_control_demo {     public partial class Form2 : Form     {         public Form2()         {             InitializeComponent();             listView1.View = View.Details;                   }         private void button1_Click(object sender, EventArgs e)         {             if (textBox1.Text.Trim().Length == 0)...
Post a Comment
Read more

MySQL practical Tutorials part 9- SQL not operator, SQL Not Like, SQL greater than, SQL less than greater than operator

 ========================================================================= Not Equal SELECT title FROM books WHERE released_year = 2017;   SELECT title FROM books WHERE released_year != 2017;   SELECT title, author_lname FROM books;   SELECT title, author_lname FROM books WHERE author_lname = 'Harris';   SELECT title, author_lname FROM books WHERE author_lname != 'Harris'; ========================================================================= Not Like SELECT title FROM books WHERE title LIKE 'W';   SELECT title FROM books WHERE title LIKE 'W%';   SELECT title FROM books WHERE title LIKE '%W%';   SELECT title FROM books WHERE title LIKE 'W%';   SELECT title FROM books WHERE title NOT LIKE 'W%'; ========================================================================= Greater Than SELECT title, released_year FROM books ORDER BY released_year;   SELECT title, released_year FROM books  WHERE released_year > 2000 ORDER BY release...
Post a Comment
Read more

MULTIPLEXER , Design & Implement the given 4 variable function using IC74LS153. Verify its Truth-Table

TITLE: MULTIPLEXER   AIM: Design & Implement the given 4 variable function using IC74LS153. Verify its Truth-Table.   LEARNING OBJECTIVE: ·        To learn about IC 74153 and its internal structure. ·        To realize 8:1 MUX and 16:1 MUX using IC 74153.   COMPONENTS REQUIRED: IC 74153, IC 7404, IC 7432, CDS, wires, Power supply. IC PINOUT:            1)     IC 74153 2)      IC 7404:                                              3) IC 7432 THEORY:   ·        Multiplexer is a combinational circuit that is one of the most widely used in digital design. ·        The multiplexer is a data selector which gates one out of several inputs to a sin...
Post a Comment
Read more