1️⃣ Foundations (Must-Have Basics) Goal: Be job-ready for L1 / Helpdesk roles 🔹 Operating Systems Windows 10 / 11 (deep hands-on) Basic Linux (Ubuntu, CentOS) File system, permissions, services 🔹 Hardware & Devices PC/laptop components Printers, scanners, peripherals BIOS/UEFI, boot issues 🔹 Networking Basics IP address, DNS, DHCP LAN, WAN, Wi-Fi Ping, tracert, ipconfig 🔹 Core Skills Ticket handling & documentation Customer communication SLA, priority, escalation matrix 📌 Outcome: You can solve 60–70% common user issues independently. 2️⃣ L1 / L2 Support Skills (Real Corporate Work) Goal: Handle enterprise environments 🔹 Windows Server & Identity Active Directory (Users, Groups, GPO) Password reset, account lockout File & folder permissions 🔹 Email & Collaboration Outlook troubleshooting Mailbox issues Basic Exchange / Microsoft 365 admin tasks 🔹 Software Support MS Office issues VPN clients Antivirus / endpoint protection 🔹 Remote Support AnyDesk, Te...
PMP Roadmap (Practical & Exam-Focused) This roadmap is written to get you PMP-certified efficiently, not just theoretically. Follow it step-by-step. 1️ ⃣ Check Eligibility (Non-Negotiable) You must meet one of these: Option A (With Degree) Bachelor’s degree 36 months project leadership experience 35 hours project management education Option B (Without Degree) Diploma / 12th 60 months project leadership experience 35 hours project management education Experience can be IT, QA, Ops, Business, Construction, Govt, Freelance—not only “Project Manager” title. 2️ ⃣ Get 35 Contact Hours (Week 1–2) Required before exam application. Best sources Udemy PMP course Simplilearn / Edureka PMI Authorized PMP Prep (costly but official) 🎯 Outcome: Certificate of 35 PDUs 3️ ⃣ Understand PMP Exam Structure (Critical) Exam by Project Management Institute 180 Questions | 230 Minutes Domain ...